Shipping Policy:

Delivery Time: At Aswadgems, we strive to provide a hassle-free and efficient delivery process. All items featured on our website are readily available, and we aim to dispatch orders within 15-20 working days or earlier. We understand the anticipation of receiving your items, and we’re committed to making the delivery process as swift as possible.

Order Cancellation and Refund: In the rare event that an item faces a delay beyond our standard delivery timeframe, we offer the option to cancel the order. If you choose to cancel, a refund will be promptly processed and sent to your bank account within 15 business days. If the order has already been placed and dispatched, the buyer is responsible for returning the item to Aswadgems at their own expense. Once we receive the returned item in its original condition, we will process the refund within 15 business days.

Out of Stock Items: Our inventory is regularly updated to ensure accuracy, but in the event that an item goes out of stock after your order has been placed, we will issue a refund promptly. We understand the importance of receiving the items you desire, and we’re committed to transparency and customer satisfaction.

Colour Difference Disclaimer: Please note that the colours of products displayed on our website may slightly vary due to the professional lighting used during product photography.